Crisis and Emergency Management
Crisis & Emergency Management
Crises and other high-profile situations can, and will occur, when you least expect them. It is no longer acceptable to think that disasters will happen to someone else and not you! It is imperative that your organisation is prepared for such events and is able to deal with any issues that arise during this time. Prior preparation for Crisis Management ensures an efficient response to an incident and a smooth transition back in to full scale operations after the incident.
An ERS Crisis Management Plan will put in place systems and procedures that assist in the planning for any event, from dealing with the first couple of chaotic hours after an event occurs, to dealing with the cleanup and aftermath of an event.
- Reviews and Audits of current crisis procedures, organisational skills and capabilities
- Development of procedures and tools
- Training of both individuals and Incident Management Teams
- Testing of team structures and crisis response
Before risks can be managed they need to be identified. ERS is passionate about helping organisations make realistic evaluations about the true level of risks for their business, providing tailor made tools and procedures for their clients to follow in order to protect their vulnerabilities, and ensure conformance with risk management policies. Risks can be unexpected and unpredictable, and have the potential to damage your business, or at worst, put you out of business. ERS are able to provide the following risk management services:
- Audits and Inspections
- Strategic Risk Management
- Business Continuity
- Risk Assessments
Post Incident Reviews
When an emergency or critical event occurs leaders of organisations are under pressure to perform at their best and make critical and telling decisions. There are numerous examples of poor leadership over time when an organisation’s response to a crisis event has been ineffective on the back of poor preparation and leadership.
The leadership task can be greatly assisted through training and planning in advance of a crisis event that affects your business.
ERS can offer your business a Post Incident Review service that will ensure opportunities are not missed. We employ the principles of no blame, recognizing the positive outcomes, identifying the opportunities to improve and ensure this is done in a consultative and collaborative way that will provide a shared belief in the road to improvement. After all, if that road is not taken it is not a lesson learnt but an opportunity lost.
Post incident reviews are significant:
- to learn, gauge performance, continually improve services and provide positive feedback;
- to continuously improve delivery of core services; and
- to increase business resilience, personnel safety, health and welfare
If a major incident has occurred or you simply want to test systems for potential crisis events, the ERS team with years of real experience in the emergency services, military and corporate world can assist you through the process of review.